Working at Akvo


Akvo is a rapidly-growing, entrepreneurial non-profit foundation with a big mission. Our tools are already positively disrupting the ways that development aid is allocated and reported in a sector that has been historically adverse to change. We're now helping to establish the identity and voice of a new generation of development professionals who work on the ground and are committed to being open about what works and what doesn't.

Akvo's staff are based in multiple locations. We have a head office in the centre of Amsterdam with hubs and satellite offices in Stockholm, Washington DC, Nairobi, Ouagadougou, Bamako, Singapore, Canberra, Helsinki, Bangalore and New Delhi. We also have people working from home in numerous other locations around the world. Where you are is not as important as who you are and what you can contribute.

We think job satisfaction comes, more than anything else, from working with great people on exciting projects. Akvo's team is like no other, with motivated and talented people whose diverse backgrounds converge to accomplish shared objectives. Read more about working for Akvo in our staff handbook.


Open positions

  • Technical Account Manager - Fulltime

    Location: Amsterdam, the Netherlands

    Posted on:

    As a technical account manager at Akvo, you are responsible, together with our other technical account managers,  for managing all technical aspects of our relationships with our partners (the people who use our tools).

    You’ll also be working closely with our partner team and other account managers to support new partners and increase the use of our tools among our existing partners. 

    By providing technical support before and after a partner adopts our tools and services, you help to ensure the partner gets the best guidance we can provide and build the basis for a great partnership. You will need experience of technical support, project management, pre-sales and/or technical consultancy. You’ll provide expert knowledge of our tools and services as well as having a sound understanding of internet software as a service (SaaS). You love working with technology and have a hands-on and problem-solving approach. 

    Main tasks and responsibilities:

    As a technical account manager you will:

    • Work with the Akvo partner team on proposal writing and presentations
    • Work with our partners to answer technical questions
    • Guide and assist partners with technical aspects of the implementation of Akvo tools and services
    • Provide ongoing technical support for partners to make sure they can use our tools and services effectively
    • Collect and pass on feedback about Akvo’s tools and services and help the product teams to improve them

    Requirements and Competencies: 

    • You have a proven track record in IT use and application, preferably in the international development or humanitarian sectors.
    • You have knowledge of SQL databases, VBA, Python, API’s or other relevant technical languages and systems.
    • Field experience of working in a developing country is an advantage.
    • You have a creative, problem-solving attitude and are eager to learn what the needs of our partner organisations are.
    • You have excellent spoken and written English. Proficient language skills in Dutch or French are an advantage.

    What we offer:

    • An opportunity to work with interesting technologies in a creative, mission-driven and entrepreneurial environment.
    • Ample opportunity to shape your own professional development, as well as playing a role in steering Akvo’s development.
    • You will be based in Akvo’s head office in Amsterdam, but you will also have the opportunity to take part in training, meetings and field visits in other locations around the world.
    • An opportunity to be part of an inspiring, global, internal and external network of professionals, eager to make data-driven decision-making work. 
    • A competitive salary. 

    This is a full-time position based in Amsterdam. If applicable, you must already have a work permit for the Netherlands. This position involves some international travel. 

    To apply for the position, please send your motivation letter and resume, including previous employer references, in PDF to Marten Schoonman at work[at]akvo.org  Please mention in the subject: Technical Account Manager – Amsterdam.


  • Technical Account Manager (West Africa) - Fulltime

    Location: Ouagadougou (Burkina Faso) or Bamako (Mali)

    Posted on:

    Akvo has a regional hub in Ouagadougou and an office in Bamako. Our main partners are national governments, international, regional and local NGOs, multilaterals such as UNICEF and companies.

    In West Africa, Akvo tools are mainly used within the WASH and agriculture sectors. We support our partners to collect and analyse data and share the results. The team’s main responsibility is to train and support our partners to use Akvo tools in West Africa, namely Burkina Faso, Mali, Benin, Côte d’Ivoire, DRC, Ghana, Liberia, Mauritania, Sierra leone etc.  

    Summary of the Role:

    Akvo is looking for a talented technical account manager with a passion for IT to support the development of its activities in the West African region.

    With a learning and sharing attitude, you will be responsible for identifying and addressing the technical needs of our partners (the people that use our tools) and helping them get the most out of their data.

    Main tasks and responsibilities:

    As a technical account manager you will:

    • Design and deliver appropriate implementations of our tools, including code writing, and communicate them effectively to partners and colleagues 
    • Train and support partners to use our tools and services effectively, forming part of the technical support help-desk for partners
    • Train and support partners to understand and use their data effectively
    • Help to write clear user guides according to need in each case, including defining user roles 
    • Work with the Akvo partner team on proposal writing and presentations
    • Collect and pass on feedback about Akvo’s tools and services and help the product teams to improve them
    • Support colleagues in their technical understanding of Akvo tools and services

    Requirements and competencies:

    • Bachelor’s degree in a technical/database discipline or equivalent experience
    • Solid technical background with hands-on experience in digital technologies, databases, data management or web development
    • Strong analytical and problem-solving skills. Ability to grasp partners’ needs and suggest timely solutions
    • Excellent communications skills
    • Excellent written and spoken English and French
    • Flexibility to engage with the variety of cultures and working styles present within Akvo

    Preferences:

    • Knowledge of monitoring and evaluation, WASH or agriculture sectors would be an advantage.
    • You preferably have a track record of working with API’s.
    • Experience or knowledge of writing SQL, Python or VBA would be an advantage.
    • Knowledge of and enthusiasm for open data or IATI 
    • Experience of working in an international environment 

    What we offer:

    • An opportunity to work with interesting technologies in a creative, mission-driven and entrepreneurial environment.
    • Ample opportunity to shape your own professional development including your technical and account management skills, as well as playing a role in steering Akvo’s development.
    • An opportunity to be part of an inspiring, global, internal and external network of professionals, eager to make data-driven decision-making work. 
    • A competitive salary. 

    This is a full-time position based in Bamako/Ouagadougou and the position involves some international travel. 

    To apply for this position, send your motivation letter and resume to Dagmar Verbeek to work[at]akvo.org before 12 April 2017. Please mention in the subject: Technical account manager – West Africa

    Akvo has a strong preference to work with local talent. Applicants from Mali, Burkina Faso and the West African region are therefore encouraged to apply for the position.