Exhibit B – Akvo RSR Services and Support Terms and Conditions

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Last Modified: 9 May 2016

1 – Introduction

The Akvo RSR Services and Support Terms and Conditions are part of the Akvo General Terms and Conditions.

2 – Responsibilities

The following assumptions have been made in defining the Agreement and any changes to these assumptions may require a corresponding change in scope:

Akvo will make sure that support partners:

  • Receive general support in using Akvo RSR.
  • Receive technical assistance and training to ensure good use of Akvo tools.
  • Can integrate and visualise Akvo projects in their own websites (by using widgets and/or Akvo partner sites, and/or through the use of the Akvo RSR API).
  • Will be invited to participate in all support partner meetings, to make sure we fit your needs.

Partner responsibilities

Under the Agreement the Partner shall act as one of the main Akvo support partners:

  • Provide general support in the promotion of Akvo.
  • Be allowed to introduce new field partners into the Akvo RSR system, with the approval of Akvo.
  • Approve the final project proposals of its field partners, ensure quality control on-going monitoring and follow-up of projects.
  • Assist the field partners in producing an adequate number of project updates (once the projects are active).
  • For projects publicly published by the Partner, share project descriptions, updates and pictures under the Creative Commons Attribution-Non Commercial-Share Alike 3.0 license (CC-BY-NC-SA), allowing them to be reused (or later versions as applicable).
  • Data that is submitted to the Akvo RSR service by support partners, field partners and other users, for publicly published projects, i.e. other information than photographs, updates and project descriptions, is available under a dual license. Both licensed under the Creative Commons Attribution-Share Alike 3.0 License. (CC-BY-SA)and under the Open Database License 1.0 [ODbL] (or later versions as applicable), allowing the data to be reused.
  • Content, images and data for private projects are not shared.

3 – Product Assumptions

The following assumptions have been made in defining the Agreement and any changes to these assumptions may require a corresponding change in scope:

  • 3.1. This service is specifically for supporting the Partner use of Akvo RSR under the Agreement, including the Akvo RSR pricing plan describing the number of projects/programmes that can be put online, support by Akvo and a price for adding further projects/programmes. There are no limits on the number of Akvo RSR users or on report generation.
  • 3.2. Minimal use of Akvo RSR under the Agreement will be one (1) year. The Partner can decide to sign a Multi-year Agreement for the use of Akvo RSR. In that case a 10% discount will be given on the software costs as applicable on the specific agreed plan.
  • 3.3. Akvo RSR or upgrades purchased will be made available to the partner upon receipt of an accepted purchase order. A Partner can decide to upgrade to a more extensive plan at any time. This will be agreed upon in an addendum to the existing Agreement. Intermediate invoicing of the additional costs will be based upon the price difference between plans and proportional to the period during which the new plan will be used as described in the addendum. A Partner can decide to down grade to a less extensive plan at the end of each contract year within the Agreement. This will be agreed upon in a new Agreement. The “Akvo RSR1-20 projects”plan represents the minimal contract for the use of Akvo RSR.
  • 3.4. Partner agrees to consider participating in and contributing to video interviews and blogs about the project and their usage experience.
  • 3.5. If a new release Akvo RSR will become available sooner the current service will be updated for no additional cost. The Partner has to update all Akvo RSR Widgets, integrations with the Akvo RSR API and mobile devices as necessary.
  • 3.6. Partners may not re-assign the Akvo RSR services to a third partner, without the prior written approval of Akvo.
  • 3.7. Partner agrees to be an implementing partner, with no additional feature development. Any Akvo RSR development or adaptation we undertake in this engagement will be limited to bug fixes and general support. Akvo welcomes suggestions for improvement of the software and services. Feature requests or enhancements can become part of the development roadmap of Akvo RSR.
  • 3.8. The Akvo RSR terms of use can be found here

4 – Project assumptions

Costs and activities related to the use of Akvo RSR are clearly marked in the Agreement.

Any other required services such as Akvopedia, Akvo Flow and/or Akvo Caddisfly services are covered under a separate services terms and conditions. 

Revisions history


9 May 2016: Updated ‘Partner responsibilities’ area to reflect changes in Akvo RSR which allow for creation of private projects.